Go to the Reset your password page, where you’ll need to enter your registered email address. Then we will send you a temporary password. Once this has been entered, you’ll be prompted to enter a new password. Please note this temporary password is only valid for 24 hours. If you do not reset your password within 24 hours no worries, go back, re-enter your registered email and repeat the process. If you have never shopped with ToolMat or on Toolmart.com before, you will need a Web Account. Creating an account is easy and only takes a few minutes.

ToolMart offers an account facility to all its customers. This can be used online, and by telephone. There are many benefits to this facility: your order history is all in one place, you can request copy invoices, easily report any returns or issues and also manage your personal information and marketing preferences. To shop online (even if you have shopped over the phone before) you will need to register your email address and set up an account, you will also need to register your personal information and set up an account when placing orders by telephone. Please see our Privacy Policy for further information.

All accounts are registered to one individual and their own personal information only, therefore it is not possible for multiple customers to use one individual account. Each customer must register for an account using their own details.

Address - Go to your Address Book to add or amend your saved addresses. / Card details - Go to the Payment Cards section of your account to remove or amend card details. To add a card, if you are placing an order, you can use your card details at the checkout and you have the option to save the card details so that they can be used at future orders. / Name, email, telephone numbers, profession - Go to the Personal Details section of your account to update your details.

The quickest way to obtain a copy of your invoice is via your online account. Go to your Order History and select the order you need. Click View Order Details and then click Email Invoice at the bottom of the page. If you encounter any issues or do not have an online account, your request can be dealt with by telephone, email or by post. We only keep copies of invoices for 18 months, after this time invoices are archived and can only be retrieved with the Order Reference. We would advise that check your emails for any dispatch emails which would’ve had the invoice attached.