Toolmat FAQs regarding the My Order Session of the e-commerce shop
How do I add an item to my saved list and then view my list?
Click on the product and you will have the option to add the item to your saved list. To view your saved list, either go to your account, where you will have the option to view your saved list or click on Checkout, where a link is available. You have the option to print your saved list and also place your order.
Does ToolMat offer price matching?
We are able to price match providing certain criteria is met. The terms and conditions are as follows: • Just let us know within 30 days of placing your order. • Applies to all high street retailers ('Competitors') with multiple stores nationwide (exclude internet only retailers, online marketplaces, auction sites or warehouse clubs requiring membership). • The item must be packaged, sold as new and in store at the Competitors on the day you request a price match. • The price must be available to be verified at the time of price match. • Provide us with evidence of the lower price (website address or catalogue, leaflet or advert, which must be available to be verified at the time of price match). • Excludes Competitor promotions/discounted products, promotional and clearance events, offers involving vouchers or discount codes, bulk buys, delivery charges and key cutting services. • 'Same' means identical, including brand, specification and colour (like-for-like).
The item I want is out of stock,when will it be back in?
We aim to replenish out of stock items within 2-3 weeks, however, this timescale may be extended depending on the product and supply. As soon as replenishment stock is received our website and systems will be updated to reflect this. You can check stock for deliveries, by viewing the product and line. Alternatively, check out our recommended products as they may suit your requirements.
How do I add my promotional voucher or code to my order and how do I know if it has been accepted?
This can be applied within the checkout process on the ‘Your Basket Page’ please enter the code and then click 'Apply Code' to proceed. If the code has been accepted you will see that the discount has been applied in your basket; a summary of the promotion will be displayed. To add a promotional voucher or code to your order in-store or by telephone, please ensure that you provide the customer number detailed on the offer to the member of staff, along with the code.
When will I receive my order confirmation email?
Order confirmations are sent shortly after order submission to the registered email address against your account. In addition, a dispatch confirmation will be sent for delivery to home orders.
I’ve placed an order, why haven’t I received my invoice yet?
If you have registered an email address with ToolMat, your invoice for any delivered products should be attached to the dispatch confirmation email. For orders placed in store, you will receive a receipt at the point of purchase, copy invoices may also be available instore upon request, as instore for support.