If an item is faulty and you purchased it more than 30 days ago, it is our aim to get the problem put right as quickly as possible. We may offer a repair or replacement of the item, or offer a price reduction or refund. If the product is to be repaired, and the manufacturer has provided a helpline, repair service or warranty, please contact the manufacturer direct in the first instance. If you require assistance with locating the manufacturer or their contact details, please contact us. If there is no such service or warranty with the product, in most instances we will either offer a repair or where this is not possible, we will replace the item with the same or an equivalent model. For power tools, we have teamed up with our leading power tool suppliers to offer a free, fast and reliable repair service. This service is available through Customer Services. Your faulty power tool will be repaired and returned to you ready to use. Using this service can often be the fastest way to get any problem put right.

You will need to contact the manufacturer directly in the first instance for assistance. The guarantee information should have been provided with the product at the point of purchase. However, if you require assistance with locating the manufacturer or their contact details, please contact us.

If the item is installed, please check first whether the manufacturer has provided a helpline, repair service or warranty. If you require assistance with locating the manufacturer, or your product was not supplied with such a warranty or service, please visit a store or contact us. If your item develops a fault within 30 days from the date of purchase, then you will be able to reject the goods and receive a full refund or a replacement. After 30 days, we may offer a repair or replacement of the item, or offer a price reduction or refund.

By law, we have to provide you with this cancelation form. However, you do not have to use it and you may find one of the other methods of cancellation/return more convenient.

Certain items are marked in the catalogue or on the website as being excluded from the 30-day unwanted items return policy. This includes goods that are cut, mixed or made to your requirements, as well as used macerators, toilets and water pumps. We cannot accept the return of unwanted boilers, boiler parts or boiler spares where the product box/packaging has been opened.

If you have received your delivery and products are damaged or incorrect, please contact us as soon as possible with your order reference and full details of the products, so that our team can resolve this for you. For in-store orders, where possible, always check the goods before leaving the premises, if you have collected your order from store and your items are damaged or incorrect, please return to the store with the items so that the team can resolve this for you.

Refunds to cards can take 3-5 working days; refunds to PayPal can take 5-10 working days. If you have not received your refund within the timeframe detailed, please contact us with your order and refund details.

Currently, we do not supply spare parts for all items that we sell. First of all, please check the item description and any related products on our website; further details may also be supplied in the Q&A section for the particular item. Spare parts may also be available direct from the manufacturer. If your item was supplied with an instruction manual, please check this. Alternatively, please contact us for further help.

There are two ways in which you can return items that have been delivered direct from one of our approved suppliers. Some of these items can be returned to ToolMart, other items require collection and you can do this by calling us on our mobile friendly number. For the most up to date returns information for your item, please visit the product page on our website where details will be shown in red text.

Please check your order confirmation email, this will inform you if your product is being delivered directly from one of our approved suppliers. Alternatively you can view this information by visiting your account.